Responses allow stores to reply to product reviews written by customers. This is useful to foster a sense of community by ensuring that customer feedback is acknowledged.
To respond to a product review, complete the following steps:
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Navigate to Content > Reviews and select the review you would like to write a response
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Select the Responses tab and then select the Add Response option
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The Add Response dialog will appear. Enter the following details:
- Text - Write your product review response in this text field. The content you write in this field will become public.
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Click Save to save your response. Depending on your user permissions, the response may require approval before it’s published.
Note: When a response is approved it is visible publicly.
Moderating Responses
To moderate an existing product review response, complete the following steps:
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Navigate to Content > Reviews and then select the Responses tab
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To find all responses requiring moderation, select the Pending or Flagged tab
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Select the review you would like to moderate
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To approve or disapprove the response, click the More Options Icon. Select one of the following options:
- Edit - This option allows you to change the text of an existing response.
- Delete - This option deletes the response permanently.
- Approve - This option approves the response. After it’s approved, it’s visible publicly.
- Disapprove - The response is not approved and will not become publicly visible.
- Ignore Flagging - This option turns off the ability for users to flag the response as inappropriate.
| Icon | Meaning |
|---|---|
 | This icon is the More Options Icon. When this icon is clicked, it displays additional available actions. |