Fulfilling orders

You can fulfill an order in a single shipment or partially, shipping only some items. You can also fulfill orders from multiple locations.

To fulfill all items in an order, complete the following steps:

1. Go to Orders > Orders

2. Select the order from the orders table or search for the specific order using the search. For example, you may want to select an order with a payment status of paid and fulfillment status of unfulfilled.

3. Select Fulfill Order

4. The Create New Fulfillment dialog appears. Enter the following details, if necessary:

   • Carrier – refers to the shipping company for order delivery. Select the carrier from the dropdown list. Select Manual, if your carrier is not listed.
   • Tracking Number – refers to a unique tracking identifier for the shipment.
   • Tracking URL – refers to the unique URL for the customer to track the shipment with the carrier.

5. Verify that the Quantity and Location for each line item are correct. For partial fulfillments, adjust the quantity field to the desired quantity. Optionally, override the inventory location if you are shipping from a different location than the one the system allocated.

6. Select the Send notification email to customer option to send the customer a shipping confirmation email.

7. Select Save to save the fulfillment.

Cancel a fulfillment

To cancel an order fulfillment, complete the following steps:

1. Go to Orders > Orders

2. Select the order from the orders table or search for the specific order using the search.

3. On the order details page, select the Timeline tab

4. Locate the timeline event for the order fulfillment and select Cancel Fulfillment

5. The Cancel Fulfillment dialog appears. Select Cancel to confirm the action.