Lana lets you manage the gift cards you have created. You can enable or disable a gift card that has been purchased or issued. Once a gift card has been deactivated, it will no longer be available for use. You can also change the expiry date you have set to a gift card. Lana also lets you resend unused gift cards to customers. Additional notes can be added to each gift card. These notes are only visible to the store owner and cannot be seen by the customers.

To manage a gift card, you must select a gift card you wish to make changes to. This will display the Gift Card Details page.

The Gift Card Details page displays the following:

• Last Updated - refers to the most recent date of update on the gift card
• Gift card code - refers to the unique code assigned to a gift card. The gift card code is hidden by default. Select Gift Card Code to reveal the unique code.
• Gift card amount - refers to the amount assigned to a gift card
• Order - refers to the order to which the gift card was used. Displays - if the gift card is unused.
• Creation Date - refers to the date the gift card was created
• Expiry Date - refers to the date when the gift card will expire
• Status - displays whether the gift card is activated or deactivated

Enabling or Disabling Gift Cards

To enable or disable gift cards, follow these steps:

1. On the Gift Cards page, select a gift card you wish to enable or disable.

   

   The Gift Card Details page will be displayed.

   

2. Toggle the Gift Card is Deactivated switch to ON to enable a gift card. Similarly, toggle switch to deactivate a gift card.

   

   Note: The switch is colored blue if a gift card is enabled, gray if disabled.

3. Select Save to confirm the action.

   

Changing or adding an expiry date to a gift card

To change or add an expiry date to a gift card, follow these steps:

1. On the Gift Cards page, select a gift card you wish to modify.

   

   The Gift Card Details page will be displayed.

   

2. If the gift card has no expiration date, uncheck the

   

   Expiry checkbox to reveal the expiration date field box. Otherwise, select on the Expiry date field to enter a new expiration date.

   

3. Enter the expiry date and time for the gift card.

   

4. Select Save to confirm changes.

   

Resending Gift Cards

To resend a gift card, follow these steps:

1. On the Gift Cards page, select a gift card you wish to resend.

   

   The Gift Card Details page will be displayed.

   

2. Select Resend Gift Card to resend the gift card to the intended customer.

   

Adding a Note

To write a note for a gift card, follow these steps:

1. On the Gift Cards page, select a gift card.

   

   The Gift Card Details page will be displayed.

   

2. Select the Notes section.

   

3. Enter your notes in the text box provided.

   

   Note: The notes will not be visible to the customer.

4. Select Post Note to confirm the action.